- Leadership
- Change
- Performance
-
Sales
- Account Management
- Building Partnerships between Customers...
- Building Partnerships between Suppliers...
- Growing Customer Accounts (Art...
- Key Account Management (Process...
- Leading Account Management Teams...
- Managing Decision Makers (Diagnostics,...
- Relationship Building with Customers...
- Selling to Different Customer Types...
- Solving Customer Related Problems...
- Consultative Selling
- Customer Care
- Improving Sales Peoples Performance
- Insight Selling
- Negotiation
- Sales Team Management
- Territory Planning & Management
- Account Management
- Effectiveness
- Communications
- Courses
- Books
- See All
The shopping basket is currently empty
Select Your Currency (£)
You can order items in any of the following currencies. Click on the symbol for your preferred currency:
£ 
$
€New to BuyandTrain.com?
Register now and create a new User Login - It's free and only takes a minute.
You get complete access to:
- Free trial versions of new products
- Free online presentations on training topics
- Free bonus products (exclusive to registered users only)
- Member only articles and papers
- Regular product updates
- Skype based personal consultancy sessions
Ten MOST POPULAR Products
Buyandtrain.com's 10 most popular items - buy now...
New Releases
See our latest releases...
Ebooks:
• Pain Free People Management
• Help Yourself To Future Success
• Influencing For Goal Achievement
• Partner Up With Customers
• Partner Up With Internal Departments
• Partner Up With Suppliers
Products:
- Transformational Leadership
- Remote Team Leadership
- Building High Performing Team
- How to Grow a Self-Managing Team
- Managing Upwards
Articles:
• The Effective HR Manager
• Increasing Productivity In Hard Times
• Creating a Business
• Getting a Job
Training Delivery
We can provide trainers to create and run customised courses and training webinars for you using the resources on this site anywhere in the world.
For more information contact us:
FREE Articles
Take a look at a selection of our short articles to give you a feel for our views on topical issues.
Download the articles for FREE. Use them any way you want.
Managing Customers
Partner Up With Customers [Item Ref. 247]
Summary
The two biggest challenges most organisations face these days is meeting the demands of their customers and beating their competition.No longer can a supplier rely simply on the reliability of their products and services to retain and grow a customer’s business the supplier needs to confront the ever increasing demands of customers for:
- More for less
- Customised products/solutions at standardised prices
- Improved communications
- Greater responsiveness
- Providing added value
The supplier cannot guess the customer’s needs. There needs to be a way of working involving honest (if brutal) feedback, confronting and resolving problems and growing the relationship into an inseparable, long term and mutually profitable partnership.
This ebook enables a supplier to use a ‘Partnership in Performance’ process to achieve this partnership way of working.
It includes surveys, explanatory notes and problem-solving/action planning templates to build a truly profitable partnership with customers
Include this product in soft skills training material for use in company training and training and development programmes generally.