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Communication Skills
Relationship Building Skills (Model and Process) [Item Ref. 76]
Summary
Building positive relationships with those whom you manage and those with whom you need to work is a vitally important skill if you are to progress your career.This resource takes you through a 5 stage relationship building process:
- Gaining rapport
- Building trust
- Open, two way communication
- Response
- Partnership
A series of detailed checklists are providied to identify where you could improve the use of your skills at each step of the relationship building process.
You can easily adapt this product for use in online learning and online education programmes as well as an inclusion in your learning online resources.
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