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Sales and Account Management Skills
Essential Customer Service Skills [Item Ref. 157]
This is a must, starter course for all in customer service roles. Highly interactive, the course is designed to produce immediate improvements in levels of customer service throughout an organisation.
Providing excellent levels of customer service, both internally and externally, is a key differentiator for an organisation in today’s highly competitive markets. It is possibly the most important contributor to long term competitive advantage and sustainability for an organisation. It is a key still at all levels and within all areas of an organisation, particularly for customer facing employees.
The course provides those involved in delivering customer service with an understanding of the key issues involved at a personal level in both meeting and exceeding the customer’s expectations. Delegates are given processes and frameworks to understand their customers’ needs better, to create an excellent customer service offer, to actually deliver the required level of customer service and then to evaluate and improve results. Delegates also learn how to turn complaints into opportunities for continuous self-improvement.
The course contents include a comprehensive trainer’s guide, a full set of delegate handouts and accompanying PowerPoint slides.
Optional, additional material
The course entitled ‘Managing The Basics Of Good Customer Service’, aimed at those managing teams responsible for internal/external customer service, provides managers/team leaders with the necessary processes, tools and techniques to manage the essential skills of good customer service covered in this course.
Find this in our list of training courses in this section of BuyandTrain.com.
Minimum 240 minutes excluding breaks.
Include this product in soft skills training material for use in company training and training and development programmes generally.