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Solving Customer Related Problems (Problem Solving and Decision-Making Techniques) [Item Ref. 117]
In this resource you will find four problem solving processes and a decision-making process as follows:
- Problem Analysis
- Innovative Problem Solving
- “STRIPE” problem solving process
- Solving customer problems
- Decision Analysis and Decision Making Process
Use these techniques to solve problems and make decisions for the benefit of the customer and your own organisation.
Include this product in soft skills training material for use in company training and training and development programmes generally.