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Training Course Material For Sale
This page lists all training course materials currently available from Buyandtrain.com. The training materials are simply listed in alphabetical order by their titles, not in categories or subjects.
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Account Management Skills
Course Overview ...
Achieving a work life balance (Questionnaire, Guidelines and Plan)
One of the ways to maximise your personal effectiveness is to strike the right balance between your home and working life...
Achieving Your Personal Goals (diagnostic and notes)
A simple resource to help you identify your personal goals...
Assessing Leadership Qualities Survey (Questionnaire and Interpretive Notes)
Are you a leader? Do you have the necessary qualities for leadership? Do you know how to grow as a leader? ...
Building High Performance Teams (A Diagnostic and Process For Building High Performing Teams)
The survey is based on the eight key issues relating to building high performing teams: ...
Building Partnerships between Customers and Suppliers
In a highly competitive market-place working in partnership with customers can become a strategic issue in achieving long term, sustainable, profitable growth for your organisation as a supplier...
Building Partnerships between Internal Departments
In a highly competitive market-place working in partnership with customers can become a strategic issue in achieving long term, sustainable, profitable growth for your organisation as a supplier...
Building Partnerships between Managers and Employees
In a highly competitive market-place working in partnership with customers can become a strategic issue in achieving long term, sustainable, profitable growth for your organisation as a supplier...
Building Partnerships between Suppliers and Customers
In a highly competitive market-place working in partnership with customers can become a strategic issue in achieving long term, sustainable, profitable growth for your organisation as a supplier...
Building Teams that Smash Targets
This e-book is a must for all those who believe teams are capable of much, much more when it comes to delivering results...
Business Planning Templates (documents and instructions for completion)
This detailed resource begins with an explanation of the business planning process: ...
Call Planning And Preparation including Closing Skills (Plans, Templates, Checklists and Qnaires)
This resource provides template documents for planning and preparing sales calls...
Choosing the Best Strategy (model and explanatory notes)
Strategy is about the choices we make to achieve our objectives to deliver our vision...
Coaching For Performance Improvement (Needs Analysis)
Managers, Team Leaders and Supervisors can face a number of challenges with their team members...
Coaching Sales People (Processes, Guidelines and Checklists)
This resource provides a comprehensive view of the sales managers role as coach to his/her sales teams...
Communicating effectively face to face (models and processes)
This is a diagnostic tool with comprehensive interpretive notes and guidelines to identify an individuals personal development needs in the area of face to face communications...
Communicating effectively over the telephone (models and processes)
This resource covers the following areas: ...
Conflict Resolution Styles (Questionnaire and Interpretive Notes)
How do you go about resolving conflicts with others has a big impact on the results you achieve with others and the quality of relationship you enjoy with others...
Consultative Selling - The Key to Sales Success
This resource explains 5 simple rules that clients want sales people to follow...
Consultative Selling - The Knowledge and Skills Requirements (Checklist, Questionnaire, Plan)
Consultative selling is the process and skill used by a sales person with his / her customers which enables them both to identify the real needs and problems of the customer and which results in a solution perceived to be in the best interest of the customer by the customer...
Consultative Selling Skills
Course Overview ...
Counselling in the workplace
Counselling in the work-place has a dual purpose – ensuring the psychological well-being of the employee and delivering required employee performance for the organisation...
Creative Thinking (Questionnaire and Interpretive Notes)
There has never been a greater need for Creative Thinking Skills at all levels of an organisation than there is today...
Customer Care Training and How to Get It Right (Article)
Superficial or ill-conceived customer care programmes born out of the wrong motive can be at least a disastrous experience, and at worst a negative marketing ploy which inoculates both customers and employees for life against the organisation...
Delegation Skills
If you need an approach to pain free delegation then this is the document for you...
Effective Communication Skills Questionnaire
A key contributor to your personal effectiveness is your ability to be an effective face to face communicator...
Effective Negotiation Skills (Guidelines and Checklists)
Generally, the quality of preparation is the most consistent guide to the success or failure of a negotiator...
Effective Relationship Builder Questionnaire
An effective relationship builder is one who is able to build win/win relationships...
Effective Selling Skills (Questionnaire and Interpretive Notes)
The Selling Skills Questionnaire consists of a list of 60 skills required in a sales job to be successful in the market-place...
Emotional Intelligence (EI) Questionnaire
Today it is a given that Emotional Intelligence is a key contributor to people’s success in interpreting and managing their own emotions generally, understanding their impact on others, and the resultant emotions of others, and understanding the impact of others on themselves, and their resultant emotions...
Empowering People (Questionnaire and Interpretive Notes)
The ability to engage with employees and to empower them to optimise their contribution to their job, and to the wider organisation, is an increasing requirement of managers today...
Essential Customer Service Skills
Course Overview ...
Growing Customer Accounts (Article)
The supplier sees the account manager as someone whose job it is to PROTECT AND GROW the account...
Help Yourself To Future Success
Have you ever wondered why some people live such fulfilled lives and why some simply fail to achieve success? Why it is that some people create a future for themselves and others fail to? Why are some people so happy with their life and others are not? Then this book is for you...
How to be assertive (model, diagnostic and explanatory notes)
In a time of increasing complexity and challenge in business and social relationships, an understanding and awareness of our own behaviours, motivation, beliefs and values as well as other those of other people is critically important to both personal and organisational success...
How to build effective relationships between team members (questionnaire and explanatory notes)
The Effective Teamwork Questionnaire is designed around six “C’s” which are six generic principles of effective teamwork: ...
How to create and communicate a vision (Questionnaire and Explanatory Notes)
Creating and communicating a vision is a vitally important skill for any leader or manager...
How To Grow A Self-Managing Team
If you need to get people started on the journey towards growing into leaders of self-managing teams then this resource is for you...
How To Structure A Presentation (Processes, Checklists and Visual Aids Examples)
This resource provides guidelines and processes for structuring presentations, focusing first on the general structure for presentations: ...
Identifying Job Satisfaction Needs (Questionnaire and Explanatory Notes)
The degree to which we experience job satisfaction is largely to do with whether certain characteristics of the job are to our liking or not...
Identifying People’s Potential
This powerful document enables you to identify the type of employee potential that exists in a team of people or in an organisation as a whole...
Identifying Talents and Strengths Survey (Questionnaire and Personal Development Plan)
It has been said that we get better at the things we already do well...
Identifying the best roles for people in teams (questionnaire plus explanatory notes)
Understanding how different members of your team fit best into different roles is essential in enabling them, and the team, to do its best...
Identifying the influencing behaviours of people (model and explanatory notes)
A questionnaire enables you to identify four types of influencing behaviour used by people and summarised below: ...
Identifying your own influencing style (diagnostic plus explanatory notes)
This questionnaire provides 36 self-diagnostic questions along with an answer grid to interpret the results providing you with an influencing style profile...
Implementing Strategic Plans (process and checklists)
This resource takes you through the key steps in implementing strategic plans...
Improving Personal Planning (Questionnaire, Interpretive Notes and Development Plan)
Each one of us has a preferred approach to planning which in turn impacts on our time management and personal effectiveness in the short, medium and long term...
Improving Your Time Management (Models, processes and checklist )
Get control of your time and immediately improve your personal productivity using the diagnostics, models and checklists contained in this document which is in Three Parts: ...
Increasing Performance and Satisfaction Questionnaire
This twenty page document is one of the most comprehensive diagnostics you will find on analysing employee...
Increasing Your Personal Impact (hints and tips)
Some people naturally make a strong and positive impact on others whilst other people struggle to do this...
Influencing and Managing Key Stakeholders
A key contributor to your success when leading and managing change is your ability to influence key stakeholders whose support you need to implement the change...
Influencing For Goal Achievement
This is an e-book consisting of 10 chapters and some 15,000 words...
Influencing Skills
Course Overview ...
Influencing Without Authority (Model and Diagnostic Questionnaire)
To influence with authority is one thing...
Interpersonal Skills Exercises
Ten exercises to liven up training sessions in which the inclusion of key interpersonal skills is important....
Introduction to Effective Selling (Article)
This article outlines the few simple rules buyers would like sales people to follow...
Introduction to Team Leadership Skills
Course Overview ...
Introduction To Written Communication Skills
Course Overview ...
Key Account Management (Process for Managing Significant Accounts)
In this detailed resource, the four main elements of the key account management process are outlined, and detailed flow diagrams and templates are provided for each: ...
Key Consultative Selling Skills (Hints and Tips)
This detailed resource covers five areas of tips to assist you in successfully using the Consultative Selling process...
Keys to Successful Negotiation
A negotiation has been called the process by which parties experiencing a conflict attempt to resolve that conflict by agreement...
Leadership Competencies (Questionnaire, Explanatory Notes and Development Plan)
Today’s leaders often lead in complex, fast-moving and demanding environments...
Leadership Style Survey (Questionnaire and Explanatory Notes)
The style with which you manage and lead people plays an important part in getting the best results from people in a way which they find motivating...
Leading Account Management Teams (Guidelines and Checklist)
As an account manager your primary objective is to create new sales to grow the business with customers and shut out the competition...
Leading and Managing Change
Leading and Managing Change ...
Leading With Influence (Questionnaire and Explanatory Notes)
In today’s fast changing world traditional organisation structures are giving way to matrix and more complex structures in which there is a need to move away from vertical ‘silo’ ways of operating to a more inclusive, collaborative, lateral way of working...
Learning Styles (Questionnaire and Notes)
This questionnaire consists of 10 statements...
Listening effectively (models, processes and checklists)
Good listeners are hard to find - many people think that listening is something they do whilst planning what to say next! ...
Manager 360° Feedback
This 360° Feedback Instrument quickly and easily enables managers to identify and analyse their personal-development...
Managing Decision Makers (Diagnostics, Templates, Checklists and Process Guides)
Identifying the Decision Making Unit (DMU) and who are the key decision-influencers or decision-makers within the unit is crucially important to sales success and ongoing account management...
Managing Different Attitudes To Change
When introducing and implementing a change people respond very differently...
Managing Difficult Employees (Guidelines, Questionnaire and Interpretive Notes)
Difficult employee behaviours can severely test the capabilities and confidence of a manager...
Managing Peers (Questionnaire and Interpretive Notes)
As organisations increasingly use flatter and matrix structures, in which individual responsibilities and accountabilities are devolved to the lowest levels, peer group working has become ever more important...
Managing The Basics Of Good Customer Service
Course Overview ...
Managing Underperforming Sales People (Models, Guidelines, Checklists and Processes)
After reviewing the performance management process for use with sales people, this resource covers: ...
Managing Upwards (Questionnaire and Interpretive Notes)
Managing Upwards has to be one of the biggest challenges for employees...
Measuring The Performance Of Sales People (Models, Guidelines, Checklists, etc)
After outlining a Performance Management Process for sales people, this resource goes on to explain the following steps in more detail...
Mentoring Skills (Guidelines, Questionnaire and Interpretive Notes)
Many people acknowledge the need for a mentor but are at a loss as to how to find one...
Motivating Sales People
The questionnaire consists of 64 pairs of statements...
Negotiation Skills
Course Overview ...
Networking Skills (Guidelines on the use of a Networking Process and Skills)
Networking is a skill or activity that is vitally important to us all for the following reasons...
Pain Free People Management
This is a must for any newly appointed manager or those quite simply wanting to improve their management skills...
Partner Up With Customers
The two biggest challenges most organisations face these days is meeting the demands of their customers and beating their competition...
Partner Up With Internal Departments
The two biggest challenges most organisations face these days is meeting the demands of their customers and beating their competition...
Partner Up With Suppliers
The two biggest challenges most organisations face these days is meeting the demands of their customers and beating their competition...
Partner With Employees
The two usual biggest challenges most organisations face these days is meeting the demands of their customers and beating their competition...
Performance Appraisal Guide
This 14 page document covers all the basics of conducting Performance Appraisal Meetings from planning,...
Performance Management Role-Plays
This 40 page document contains 20 Performance Management Role-Plays which include the challenges of: ...
Personal Effectiveness Questionnaires and Planning Documents
Imagine if you were able to analyse your own personal effectiveness and discover ways of improving your personal effectiveness using just five documents! Well here they are...
Personal Growth and Development Plan
This document shows you how to quickly and easily create a powerful two page Personal Development Plan for all employees, at all levels...
Personal Values Questionnaire (Questionnaire and Plan For Values Satisfaction)
Our values are our deeply held beliefs about what is important to us...
Planning Change Initiatives
The ability to lead and manage change is a critical area of skill for managers at all levels within organisations...
Planning your Negotiation Strategy
The primary focus of this resource is on identifying your own and the other party’s Negotiation Objectives...
Powerful Written Communication Skills (process and checklist)
This detailed resource provides a 15 point checklist to help you plan written communications...
Presentation Skills
Course Overview ...
Presenting with Impact (Checklists, Hints and Tips)
Ask yourself the question ‘What do good speakers do that enables them to put their message across effectively’? ...
Problem Solving Skills (processes and checklists)
What makes innovative problem-solving different to linear or logical problem-solving? ...
Public Speaking (Hints, Tips and Techniques)
This booklet contains some ‘tips’ and techniques that will complement your presentation skills and further help you to deliver effective speeches in the ‘public’ arena...
Rating Systems For Performance Appraisal (Guidelines and Explanatory Notes)
There are two schools of thought when it comes to the use of rating systems in performance appraisal – those for it and those against it! ...
Recruitment Skills Pack
The Recruitment Skills Package covers everything you need to know to attract and recruit the right people to fill job vacancies...
Relationship Building Skills (Model and Process)
Building positive relationships with those whom you manage and those with whom you need to work is a vitally important skill if you are to progress your career...
Relationship Building with Customers (Questionnaire And Interpretive Notes)
This resource provides a detailed questionnaire to enable a sales person or account manager to create a Relationship Building With Customers Profile...
Remote Team Leadership Skills (Questionnaire and Interpretive Notes)
Remote Team Leadership presents many challenges for the Team Leader, the geographical spread of team members being just one of them...
Running Meetings (Tools, Techniques and Guidelines)
Generally speaking meetings are not well run...
Running Performance Appraisal Meetings (Guidelines and Checklists)
Performance Appraisal Meetings do not always achieve a worthwhile outcome...
Running Team Briefings (Guidelines and Explanatory Notes)
The need for good downward and upward communication has always been acknowledged by organisations...
Sales Force Management
Course Overview ...
Sales Manager Leadership Style Survey (Questionnaire and Interpretive Notes)
The leadership style survey is designed to give Sales Managers: ...
Satisfying People’s Unique Motivators (‘Flow’ State Questionnaire and Development Plan)
People give their best performance when they are in a state of ‘Flow’, sometimes referred to as being ‘in the zone’...
Selling New Ideas and Insights To Customers (Article)
This article introduces the concept of Insight Selling...
Selling to Different Customer Types (Questionnaire and Interpretive Notes)
This document consists of a Customer Buying Style Questionnaire which provides eight factors to consider in determining the buying style of the customer...
SESSION 1: Profiting From Performance Management
Performance Management Session 1 ...
SESSION 2: Setting and Agreeing Performance Measures
Performance Management Session 2 ...
SESSION 3: Solving Performance problems
Performance Management Session 3 ...
SESSION 4: Increasing Peoples Job Satisfaction
Performance Management Session 4 ...
SESSION 5: Coaching Skills
Performance Management Session 5 ...
Solving Customer Related Problems (Problem Solving and Decision-Making Techniques)
In this resource you will find four problem solving processes and a decision-making process as follows: ...
Stages of Team Development
Course Overview ...
Stress Management
Course Overview ...
Stress Management (Guidelines)
This extensive guidelines booklet has one clear message – “make sure that you control stress or it will control you, and possibly even kill you!” ...
Successfully Managing Change (questionnaire and explanatory notes)
This document consists of a Change Management Profile Questionnaire which is designed to provide you with feedback on how you see yourself when it comes to four aspects of managing change successfully, namely ...
Talent Development Best Practices
This document is designed for someone wanting to review their talent development practices and to do so using a comparison with best practices adopted by world-class organisations...
Team Leadership Skills (Model, Diagnostic Questionnaire and Interpretive Notes)
The role of the Team Leader/Supervisor is becoming increasingly more important as organisations transfer more and more responsibility and accountability to them...
Territory Planning & Personal Productivity (Guidelines, Checklists, Questionnaire, Templates)
This resource introduces and then explains in detail the territory planning process...
The Consultative Selling Process (Guidelines and Checklists)
This resource provides practical guidelines in the context of detailed explanations of the 5 step consultative selling process...
The Consultative Selling Sales Call (Process And Guidelines)
This resource provides objectives and processes for each of the following stages of the consultative sales call: ...
The Effective Manager (survey and explanatory notes)
This resource provides surveys for 360 degree profiling of your management effectiveness: ...
The Insight Selling Process (Process, Guidelines for Use, and the Key Skills Required)
This detailed resource explains the insight selling process...
The Management Process (Process and Skills for Managing Teams)
A 5 step process designed to achieve the most effective results from a team of people...
Time Management
Course Overview ...
Trading Concessions in Negotiations (Guidelines and Methodologies)
This resource provides a list of practical tips on making concessions when negotiating...
Training Needs Analysis
If you are looking for an overview of the ten most popular approaches to conducting a Training Needs...
Transformational Leadership
This resource is designed to be a key contributor to the identification of Transformational Leaders...
Using Sales Meetings Effectively
This resource lists 40 tips for making sales meetings enriching and motivating events for sales people...
Using Your Senses To Communicate Effectively (Guidelines and Explanatory Notes)
The purpose of this resource is to enable people to identify their preferred way of taking in information through their senses of: ...
Variable or Performance Related Pay (Guidelines and Explanatory Notes)
Incentivisation of performance at an individual employee, team, and organisation level is a key contributor to the motivation of employees and the ongoing success of the organisation...